Returns from within Germany
You should receive a DHL return label inside your shipment marked “Produktionsbasierte Abrechnung”. You can stick this (within Germany and Austria) free return label onto the parcel and hand it in at any DHL service point in Germany. Should the return label be missing from your shipment please click on the following link to be redirected to the DHL website where you will find the option to have a return label emailed to you.
Our returns address is as follows:
c/o EOD GmbH
Bötzinger Straße 31
Note: Some versions of the Firefox internet browser cause compatibility issues with the DHL site. We would kindly ask you to try another browser should this happen (eg. Google Chrome, Microsoft Edge).
Please make sure to keep the tracking receipt when you send the return. The tracking number included allows you to track the status of your package and provides you with evidence in the unlikely event that something goes wrong with your shipment.Return label for Germany
Return label for Austria
Please fill out the return form enclosed in the package and enclose it and/or a copy of the invoice for the goods.
This way we can better allocate your return and guarantee a fast processing.
You have not received a return receipt or have mislaid it?
Here you have the possibility to print a new ticket:
Return Form PDF
Unfortunately we cannot accept parcels that are sent to us freight forward/not prepaid in any case. Please make sure that the goods you return are well packaged and in good state.
Returns from outside of Germany
For returns from outside of Germany we can unfortunately not cover return costs. You would have to pay for return shipping yourself. Should you have received faulty goods or should you have received the wrong item(s), we will of course cover return costs for you. Please contact us directly on how to proceed with your return.
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (EOD GmbH, GROUNDIES, Bötzinger Straße 31, 79111 Freiburg - Germany, Fax: +49 761 458929-99, [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
For all information regarding a withdrawal from your purchase, please click here.